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Suzannes.com Shipping Information

Return Address:
Suzannes.com
3106 S. Connecticut
Joplin, MO 64804
Phone: 417-781-0909
or 800-994-2882

Shipping to U.S. Addresses
Our standard shipping is UPS Ground, but because UPS does not deliver to P.O. Boxes or have a Ground Residential service to AK and HI, we also offer Insured Priority Mail through the US Post Office. All continental U.S. (excludes AK & HI) orders over $100 receive free shipping when you choose Ground UPS (limitations apply, see below). Orders received by 9:00 A.M. Central Standard Time, Monday - Friday will be shipped the same day, provided that items are in stock.

UPS Ground Charges for Continental U.S. Orders:

  • Subtotal $0 to $49.99 - $7.00
  • Subtotal $50 to $99.99 - $8.50
  • Subtotal over $100.00 - FREE


  • Insured Priority Mail (continental U.S.) Charges:
  • Subtotal $0 to $49.99 - $6.50
  • Subtotal $50 to $74.99 - $7.50
  • Subtotal $75 to $99.99 - $9.00
  • Subtotal over $100 - $11.50


  • Insured Priority Mail (outside Continental U.S.) Charges:
    Including AK, HI, APO's, AE's, AA's, Guam, Puerto Rico, and the U.S. Virgin Islands:
  • Starts at - $8.50 and up

    EXPEDITED SHIPPING:
    You can expedite the shipping of many of our products by selecting UPS 2nd Day Air Service. Please remember that selecting an Expedited Service does not reduce order processing time. Therefore, upgrading your order to 2nd Day service does not mean that you will receive your package in two business days. It only reduces the time your order is in transit.

    No free shipping on orders over $100 with 2nd Day Air

    UPS does not deliver to P.O. Boxes

    2nd Day Air Charges for Continental U.S. Orders:
    Please note that 2 Day service is 2 business days, for orders placed before 10:00 AM. Saturday and Sunday are not included in your transit time.
  • Subtotal $0 to $49.99 - $16.50
  • Subtotal $50 to $99.99 - $19.00
  • Subtotal $100 to $149.99 - $22.50
  • Subtotal $150 to $199.99 - $25.00
  • Subtotal $200 to $299.99 - $30.00
  • Subtotal $300 to $399.99 - $45.00
  • Subtotal $400 and up - $60.00


  • 2nd Day Air to AK and HI:
  • Starts at - $25.00 and up


  • International Orders
    We ship USPS International Priority Mail starting at $27.00
    Due to the nature of our products, packages are sometimes rejected by the Customs offices of some countries. If you are unsure about the legality of any particular product in your country, we encourage you to contact your Customs office. Suzannes.com cannot assume liability for packages that are refused by Customs. Also, many countries upon the package's arrival require the payment of additional taxes and tarriffs. It is impossible for Suzannes.com to know exactly what this taxes are. If you refuse to pay the taxes then Suzannes.com cannot credit your account for the product or the shipping. Often times if a package is refused by the customer Suzannes.com will have to pay the balance of the package's shipping back to us. Due to the expense of this we will not credit the customer for the product or the shipping cost. If the package is returned to us free of charge, you will receive a full refund; however, sometimes items are destroyed or never returned to us. ORDER INTERNATIONALLY AT YOUR OWN RISK!

    If you would like us to insure or ship your package via another international carrier i.e. UPS or FedEx, please email us and we'll discuss the options and prices. It is just too expensive for us to provide this as a widely used option. And even with this expense it is not 100% guaranteed.

    Backorders
    Once you submit your order online, you will receive a confirmation email from our ordering system. Occasionally some items may be temporarily back-ordered. If replenishment of a back-ordered item takes longer than two weeks to get in, we will process those items that are available and ship the partial order. We will ship the back-ordered item to you as it becomes available, and will not charge you another shipping fee. You will be notified of these changes to your order via email.

    Please note: Suzannes.com is not responsible for missing packages due to an incomplete or incorrect shipping address.


    Large Orders of Heavy Items
    When ordering multiple very large or heavy items, an additional shipping fee may need to be applied to your total. When your order is ready to be shipped, we will e-mail you with the shipping estimate before we charge your credit card. Customers who qualify for free shipping with UPS Ground may still be charged a shipping fee depending on the weight of the package, but we will reduce the total shipping fee by $10.00 before contacting you.


    Shipping Privacy
    Don't worry about the postman knowing about your personal life. All Suzannes.com shipments are made discreetly, with only our company name and return address on the external packaging.

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